Easy Returns & Exchanges

Purchases from Simons Shoes may be returned or exchanged within 30 days of purchase.

Returns must be unworn and in the original packaging to qualify for a refund.

To get started chose an option below:

TO GET STARTED, CHOOSE FROM THE OPTIONS BELOW

RETURN BY MAIL

1. Click here to submit your return. You will need your order number and email address. Once approved you will be emailed your prepaid USPS return label.

2. Repack your order using the original packing materials and shipping box.

3. Cover the box’s original shipping label with the prepaid return label that was included with your order. $6.50 will be deducted from your refund to cover your return shipping.

Returns from an international address are the responsibility of the shipper. Returns from Alaska, Hawaii, and APO/FPO must be sent via US Postal Service.

Start Your Return

RETURN AT OUR STORE

Take your items to our Brookline store located at 282 Harvard Street in Brookline’s Coolidge Corner during store hours. Our staff will be happy to assist you.

shipping and order questions

FAST EXCHANGE

Need a different size? Start your fast exchange either by calling Customer Service at 888-626-8748 or visiting our Returns Page. We'll place an order and ship your new size/shoe right away. Your card will be credited for the original purchase as soon as we receive your return.
Note: We'll need to charge the purchase price for the new item(s) at shipping.

FINAL SALE MERCHANDISE

Items marked as "final sale" are not eligible for return or exchange.

DEFECTIVE MERCHANDISE

We work very hard to choose only the finest quality products, yet from time to time, defects in craftsmanship still arise. If your merchandise is defective, please Contact Us. We reserve the right to determine whether merchandise is defective and to replace or refund defective merchandise if necessary.